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General

Payments, Discounts & Vouchers

  • Using Afterpay
  • Win A Voucher
  • Using A Gift Voucher

Technical Assistance

  • I can't get my order in
  • Checkout says "Address Cannot Be Saved"
  • How to open Private browsing to solve checkout browser issues
  • My shipping rates aren't coming up
  • How to clear cache in Safari on Mac browser
  • How to empty cache in Google Chrome Browser
See all 7 articles

Shipping & Delivery

  • Shipping to New Zealand
  • I thought I placed an order but I didn't get an email confirmation
  • I ordered 1.5m but my shipment email says 1m
  • Estimated Shipping Times to USA
  • What is Click & Collect?
  • Estimated Delivery Times within Australia

Online Ordering & Samples

  • How do I edit or remove items from my cart
  • How do I remove items from my wishlist
  • Is there a minimum cut?
  • What payment methods do you accept?
  • Is your quantity per metre?
  • Do you offer wholesale?
See all 7 articles

Refund Policy

  • Returns Policy

Our Products & Inventory

  • Leaving product reviews
  • What does Stock Service mean?
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