Each time you visit a website, your browser keeps information about that site stored in your settings or cache. Sometimes there can be issues with what you're trying to access in your browser and a previous version of that site that your browser has saved. Sometimes, especially with browsers like Chrome, there may be 3rd party extensions running that can interfere in the checkout.
If you are having trouble with the shipping or payment areas of the website loading properly, in nearly all cases (provided that the item you are ordering is still available in that quantity and your address, especially your post code, is entered correctly without any extra spaces or characters at the start or finish), opening our website in a 'Private' or 'Incognito' window should solve any issues.
Jump to instructions for your browser
- Chrome on a computer
- Chrome on a mobile / tablet
- Mozilla Firefox on a computer
- Internet Explorer
- Microsoft Edge
- Safari on a computer
- Safari on an iPhone/iPad
How to open a Private or Incognito Window
On a computer: In the top menu, select File > New Private Window (or New Incognito Window in Google Chrome)
On an Android phone, iPhone, or iPad, you can tap the three dots in the upper-right corner of the browser window and select “New incognito tab” from the dropdown menu.
Private browsing can be accessed in the menu in the upper-right corner. Just click “New Private Window”. (You can also access this option from the File menu on a Mac.)
Alternatively, press the keyboard shortcut Control+Shift+N on Windows or Command+Shift+N on a Mac.
On a mobile or tablet device: In your browser, click the squares to show the open browser tabs, then click Private
To access private browsing mode in Internet Explorer, called InPrivate Browsing, click the gear icon in the upper-right corner then Safety > InPrivate Browsing, or simply press Ctrl+Shift+P on your keyboard.
To open a new InPrivate window, use the menu from the upper-right corner or press Ctrl+Shift+P on your keyboard.
File > New Private Window or by pressing Shift+Command+N on your keyboard on a Mac
Tap the new tab icon in the lower-right corner of the new tab screen, then tap “Private” in the lower-left corner